GENERAL SHIPPING INFORMATION
  • ORDERS ARE SHIPPED WITHIN 2-3 BUSINESS DAYS. SHIPPING AND DELIVERY DATES ARE NOT GUARANTEED UNLESS OTHERWISE SPECIFIED.

  • ONCE YOUR PACKAGE HAS SHIPPED, YOU WILL RECEIVE TRACKING INFORMATION VIA THE E-MAIL PROVIDED WITH YOUR SHIPPING INFORMATION.

  • DOMESTIC ORDERS NORMALLY ARRIVE WITHIN 3-7 DAYS OF THE SHIP DATE UNLESS OTHERWISE SPECIFIED. SHIPPING DELAYS CAN OCCUR AND WE ARE NOT RESPONSIBLE FOR THE SPEED AT WHICH ORDERS ARRIVE ONCE THEY HAVE LEFT OUR FACILITY.

  • INTERNATIONAL ORDERS NORMALLY TAKE 2-4 WEEKS FROM THE SHIP DATE TO REACH THEIR DESTINATION.

  • WE ARE NOT RESPONSIBLE FOR LOST PACKAGES DUE TO SHIPPING ADDRESSES PROVIDED INCORRECTLY. SHIPPING DELAYS WILL OCCUR IF AN INCORRECT ADDRESS IS PROVIDED AT CHECKOUT.

  • IF YOUR PACKAGE IS RETURNED TO OUR FACILITY DUE TO SHIPPING ERROR, WE WILL CONTACT YOU FOR AN UPDATED ADDRESS VIA THE E-MAIL PROVIDED WITH YOUR SHIPPING INFORMATION. IF WE DO NOT RECEIVE A RESPONSE WITHIN 10 BUSINESS DAYS, WE HOLD THE RIGHT TO REFUND YOUR ORDER. THIS APPLIES TO ALL MERCHANDISE ORDERS, INCLUDING LIMITED EDITION AND PRE-ORDER SALES.

RETURNS AND EXCHANGES

ORDERS SHIPPING TO THE UNITED STATES: 

  • WE ARE ONLY ABLE TO PROCESS A RETURN OR EXCHANGE REQUEST WITHIN 45 DAYS FROM THE DATE YOU RECEIVE YOUR ORDER. UNFORTUNATELY, WE ARE UNABLE TO ACCOMMODATE ANY REQUESTS FALLING OUTSIDE OF THESE GUIDELINES. 
  • ALL ITEMS MUST BE RETURNED IN THEIR ORIGINAL CONDITION WITH TAGS ATTACHED AND MUST NOT BE WASHED, WORN, OR ALTERED IN ANY WAY. 
  • WE ARE UNABLE TO ACCEPT RETURN OR EXCHANGE REQUESTS FOR ANY LIMITED EDITION, CLEARANCE, OR SALE ITEMS.
  • THE CUSTOMER IS RESPONSIBLE FOR THE COST OF A RETURN OR EXCHANGE SHIPMENT UNLESS THE RETURN OR EXCHANGE IS DUE TO FAULT OF THE COMPANY. (SEE "DAMAGED, INCORRECT, OR INCOMPLETE ORDERS")
  • IF YOU ARE RETURNING AN ITEM FOR A REFUND, PLEASE ALLOW 3-5 BUSINESS DAYS FOR YOUR ITEM TO BE PROCESSED. REFUNDS TYPICALLY TAKE 2-3 BUSINESS DAYS TO APPEAR IN YOUR ACCOUNT ONCE THEY HAVE BEEN PROCESSED, BUT IN SOME CASES MAY TAKE UP TO 10 BUSINESS DAYS.

ORDERS SHIPPING OUTSIDE OF THE UNITED STATES: 

  • WE ARE ABLE TO ACCEPT RETURN AND EXCHANGE REQUESTS FOR INTERNATIONAL ORDERS WITHIN 45 DAYS FROM THE DATE OF PURCHASE. WE ARE UNABLE TO ACCOMMODATE ANY REQUESTS FALLING OUT OF THESE GUIDELINES.
  • ALL ITEMS MUST BE RETURNED IN THEIR ORIGINAL CONDITION WITH TAGS ATTACHED AND MUST NOT BE WASHED, WORN, OR ALTERED IN ANY WAY. 
  • WE ARE UNABLE TO ACCEPT RETURN OR EXCHANGE REQUESTS FOR ANY LIMITED EDITION, CLEARANCE, OR SALE ITEMS.

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